Built for Modern Call & Contact Centers
Built for Modern Call & Contact Centers
Built for Modern Call & Contact Centers
Automate the busywork &
ensure excellent performance.
The AI-driven QA, Training, and Coaching platform built to turn every call/contact center agent into a top performer.
Trusted by leading call/contact center teams:
Core Platform
Core Platform
Core Platform
AI that scores, coaches, and trains your team.
EmberQA automates the full QA cycle, surfacing insights, improving agents, and closing performance gaps without manual effort.
Fully Automated QA
Score every customer interaction, check for compliance, and measure agent performance on autopilot.
Fully Automated QA
Score every customer interaction, check for compliance, and measure agent performance on autopilot.
Fully Automated QA
Score every customer interaction, check for compliance, and measure agent performance on autopilot.
Targeted Coaching
Get personalized coaching insights that pinpoints each agent’s improvement areas, turning good reps into great ones.
Targeted Coaching
Get personalized coaching insights that pinpoints each agent’s improvement areas, turning good reps into great ones.
Targeted Coaching
Get personalized coaching insights that pinpoints each agent’s improvement areas, turning good reps into great ones.
Agent Training
Train new hires to your exact specifications, then monitor their performance over time.
Agent Training
Train new hires to your exact specifications, then monitor their performance over time.
Agent Training
Train new hires to your exact specifications, then monitor their performance over time.
Key Features
Key Features
Key Features
Automate everything that happens behind the scenes.
QA on Autopilot
Automatically score every interaction, no monitoring or manual review required. EmberQA surfaces insights, compliance gaps, and performance trends instantly, so you always know what’s happening across your team.
QA on Autopilot
Automatically score every interaction, no monitoring or manual review required. EmberQA surfaces insights, compliance gaps, and performance trends instantly, so you always know what’s happening across your team.
QA on Autopilot
Automatically score every interaction, no monitoring or manual review required. EmberQA surfaces insights, compliance gaps, and performance trends instantly, so you always know what’s happening across your team.
Calls, Chats, Documents, CRM Inputs, etc.
QA shouldn’t stop at phone calls. EmberQA evaluates every customer touchpoint: calls, chats, emails, documents, SMS, CRM entries and more so your entire customer experience is measured with the same precision.
Calls, Chats, Documents, CRM Inputs, etc.
QA shouldn’t stop at phone calls. EmberQA evaluates every customer touchpoint: calls, chats, emails, documents, SMS, CRM entries and more so your entire customer experience is measured with the same precision.
Calls, Chats, Documents, CRM Inputs, etc.
QA shouldn’t stop at phone calls. EmberQA evaluates every customer touchpoint: calls, chats, emails, documents, SMS, CRM entries and more so your entire customer experience is measured with the same precision.
Red Flag Alerts
Get instant alerts when an agent misses key information, gives inaccurate details, or risks compliance. EmberQA flags the moments that matter most, before they become real issues.
Red Flag Alerts
Get instant alerts when an agent misses key information, gives inaccurate details, or risks compliance. EmberQA flags the moments that matter most, before they become real issues.
Red Flag Alerts
Get instant alerts when an agent misses key information, gives inaccurate details, or risks compliance. EmberQA flags the moments that matter most, before they become real issues.
Performance Dashboards
See how every agent or team is performing in one place. Track scores, trends, and improvements over time, all without digging through spreadsheets or raw data.
Performance Dashboards
See how every agent or team is performing in one place. Track scores, trends, and improvements over time, all without digging through spreadsheets or raw data.
Performance Dashboards
See how every agent or team is performing in one place. Track scores, trends, and improvements over time, all without digging through spreadsheets or raw data.
Targeted Coaching
Turn QA results into personalized feedback. EmberQA pinpoints exactly where each agent can improve and automatically generates coaching insights to close performance gaps faster.
Targeted Coaching
Turn QA results into personalized feedback. EmberQA pinpoints exactly where each agent can improve and automatically generates coaching insights to close performance gaps faster.
Targeted Coaching
Turn QA results into personalized feedback. EmberQA pinpoints exactly where each agent can improve and automatically generates coaching insights to close performance gaps faster.
Integrated Training
Onboard new hires and train existing agents with confidence. Create training plans in EmberQA to monitor performance improvement speed and ensure all agents are meeting the level of quality you expect.
Integrated Training
Onboard new hires and train existing agents with confidence. Create training plans in EmberQA to monitor performance improvement speed and ensure all agents are meeting the level of quality you expect.
Integrated Training
Onboard new hires and train existing agents with confidence. Create training plans in EmberQA to monitor performance improvement speed and ensure all agents are meeting the level of quality you expect.
Daily Reports
No more digging through data to find what’s important. Instead, wake up to a daily snapshot of your call/contact center. EmberQA delivers daily summaries of QA trends, agent progress, compliance issues, and more giving you full visibility without another dashboard to check.
Daily Reports
No more digging through data to find what’s important. Instead, wake up to a daily snapshot of your call/contact center. EmberQA delivers daily summaries of QA trends, agent progress, compliance issues, and more giving you full visibility without another dashboard to check.
Daily Reports
No more digging through data to find what’s important. Instead, wake up to a daily snapshot of your call/contact center. EmberQA delivers daily summaries of QA trends, agent progress, compliance issues, and more giving you full visibility without another dashboard to check.
Customer Reviews
Customer Reviews
Customer Reviews
Trusted by growing call & contact centers worldwide.
%
Reduction in Time Spent on QA
%
Reduction in Time Spent on QA
%
Reduction in Time Spent on QA
"EmberQA has saved our call team an incredible amount of time on QA. What used to take hours now happens automatically, and our agents’ QA scores have never been higher."
Robert F.
Director Call Center Operations, Crescent Partners
"EmberQA has saved our call team an incredible amount of time on QA. What used to take hours now happens automatically, and our agents’ QA scores have never been higher."
Robert F.
Director Call Center Operations, Crescent Partners
"EmberQA has saved our call team an incredible amount of time on QA. What used to take hours now happens automatically, and our agents’ QA scores have never been higher."
Robert F.
Director Call Center Operations, Crescent Partners
%
Increase in QA Scores
%
Increase in QA Scores
%
Increase in QA Scores
Compliance Risks Caught in 3 Months
Compliance Risks Caught in 3 Months
Compliance Risks Caught in 3 Months
$
M
Fees Avoided from Policy Violations
$
M
Fees Avoided from Policy Violations
$
M
Fees Avoided from Policy Violations
"EmberQA finally showed me what was really happening on the calls I wasn’t listening to, and it’s already saved us millions in potential compliance penalties."
Jeff S.
Co-founder, RevClear Solutions
"EmberQA finally showed me what was really happening on the calls I wasn’t listening to, and it’s already saved us millions in potential compliance penalties."
Jeff S.
Co-founder, RevClear Solutions
"EmberQA finally showed me what was really happening on the calls I wasn’t listening to, and it’s already saved us millions in potential compliance penalties."
Jeff S.
Co-founder, RevClear Solutions
FAQ
FAQ
FAQ
Frequently Asked Questions
Get answers to common questions here
Does EmberQA integrate with my telephony platform?
Yes. We have integrations for many popular telephony platforms and we're always happy to build new integrations for new users!
Can we customize scoring rubrics or QA criteria?
How much setup time is required?
How accurate is EmberQA compared to human QA?
Does EmberQA integrate with my telephony platform?
Yes. We have integrations for many popular telephony platforms and we're always happy to build new integrations for new users!
Can we customize scoring rubrics or QA criteria?
How much setup time is required?
How accurate is EmberQA compared to human QA?
Does EmberQA integrate with my telephony platform?
Yes. We have integrations for many popular telephony platforms and we're always happy to build new integrations for new users!
Can we customize scoring rubrics or QA criteria?
How much setup time is required?
How accurate is EmberQA compared to human QA?
Fully automate your QA and training.
Book a personalized demo and discover how EmberQA can automate QA, coaching, and training for your team.
Fully automate your QA and training.
Book a personalized demo and discover how EmberQA can automate QA, coaching, and training for your team.
Fully automate your QA and training.
Book a personalized demo and discover how EmberQA can automate QA, coaching, and training for your team.