Smarter, Better, Faster QA for Call Centers
Customizable & Detailed Scoring
Stop sampling. Our AI transcribes and grades 100 % of conversations in real time, applying your custom rubric and linking every score to the exact details from the call. One click shows the evidence - so coaching, compliance, and assessment are effortless.
Uncover Agent Performance Trends
Gain instant clarity on how every rep is trending—team-wide or individual—so you can target coaching and rewards where they count.
Elevate Performance, Sustain Excellence
Continuous scoring plus coaching compounds small wins into lasting agent improvement—so quality keeps climbing while time and money spent on QA and Coaching drops drastically.
Increase in Agent Scoring within 2 weeks
Reduction in manual QA & coaching costs
What Customers Say About EmberQA
“Before EmberQA we sampled barely 1 % of calls and assumed our veteran reps were flawless. In the first week EmberQA surfaced frequent mistakes from the very agents we’d been praising. Now every conversation is auto-scored, red flags pop up instantly, and agents get coaching feedback every week. Our quality keeps climbing and our managers finally focus on people, not spreadsheets.”
Robert F.
Call Center COO (CA, USA)