Customer stories

How Teams Use EmberQA to Improve Quality

Read how QA teams use EmberQA to score more conversations, surface urgent issues, and coach agents from real customer interactions.

Dental Scheduling QA

How Spot On Schedulers reviews every call across every dental office

Spot On Schedulers supports a complex scheduling operation where each dental office has its own process, expectations, and CRM workflow. EmberQA helps the team automatically review 100% of calls, score each interaction against the right office-specific QA process, and verify CRM data alongside the call itself.

100%

Calls reviewed

Every call is evaluated automatically across a complex, multi-office scheduling operation.

18 Offices

Custom QA workflows

Each dental office can be scored against its own process, with CRM data verified alongside the call.

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Answering Service QA

How ECA uses EmberQA to make call QA faster and more consistent

ECA already had clear standards for what a great call sounds like. The hard part was holding every call to those standards without slowing managers down or letting QA drift from one review to the next.

100%

Calls reviewed

ECA moved from reviewing less than 1% of calls to evaluating every customer interaction.

30 hrs/week

Manager time saved

Transcripts, scores, and coaching flags give managers save managers time on every review.

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